Day 2 - 26 November 2019

eCommerce, UX & CX

09:20AM

eCommerce, UX & CX – Chair’s Welcome & Opening Remarks

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09:30AM

Putting Customer-Centricity First – Defining your CX Strategy

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10:00AM

Panel: Innovating the eCommerce Experience

  • Social commerce creating personalized shopping relationships
  • Aligning online and offline sales channels for growth & experience
  • How will Voice, Chatbots, VR & AR & Blockchain innovate eCommerce?
  • Personalization for the ultimate customer experience
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10:40AM

Morning Sponsor Presentation 4 – Day 2

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11:10AM

Speed Networking & Break

12:10PM

Understanding the DNA of your Customers and their Journeys

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12:40PM

Lunchtime Sponsor Presentation 5 – Day 2

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01:10PM

Improve your Marketing ROI with Omni-channel CX Strategies

  • The importance of brands delivering a unique customer experience within their Omni-channels
  • Why customer experience is beyond the online channels
  • Why insights will support interactive experiences for customers
  • How to support an integrated experience across multi-channels
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01:30PM

Lunch Break

02:30PM

Panel: Customers Loyalty: How to Improve Retention in eCommerce with Personalisation & CX

  • What is great CX and how does that support customer loyalty?
  • How can the latest data-driven technologies help to support customer loyalty with targeting & personalisation?
  • Why should brands look at being agile & customer-centric whilst utilising all resources and insights
  • How can dynamic content across search support customer loyalty?
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03:10PM

Afternoon Sponsor Presentation 6 – Day 2

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03:25PM

How to Drive your Customer to Buy: UX Strategies to Support Sales

  • Conversational design & using chatbots to customize the user experience
  • Prioritizing Content in design
  • Enhancing personalization  for improved site experiences
  • Collaboration with UX & Marketing teams
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04:00PM

End of Conference