Digital Transformation & Innovation

• Commission model doesn’t work for digital
• Securing availability to fully capitalize on the promise of digital
• Risks
• The road ahead to internalization

There is a science to the art of captivating audiences – whether in-person or virtual. More engaging speakers will, for example, reduce text, use video, and ask questions.

In this presentation, behavioural scientist Patrick Fagan will explain how to use psychological insight to help you move things online in the wake of COVID-19: that is, how to engage and persuade and when you’re not face-to-face. He will also explain the importance of individual differences, in terms of understanding the personality of your audience and using it to communicate effectively.

What you will learn from this session:

• Become robust
• CX as a Team
• Transformation elements
• • • Capabilities → Ways of Working
    • Technologies → Enhancements and optimizers
    • Processes → Mindset
    • KPI’s → CPI’s
• Getting the Kudos, capturing the €uros

The world has changed, but what exactly does that mean for business and the way we talk to our customers? This talk will explore how both business and marketing level trends have changed, and what you will need to do more of in the new world. As businesses and Governments talk about ‘recovery’, we believe that more innovative thinking will be required. Simply put, recovery isn’t enough anymore. We’ll look at the mindset required to shift from recovery to innovation; the tools and models necessary to help you plan for the new world, as well as what area of marketing businesses and their leaders will need to be comfortable within the new world. An interactive talk filled with insight, actions and takeaways.