fbpx

Day 1 - 26 November 2024

09:20AM

(CET)

Chair’s Welcome – Customer Experience, Email & Automation

Hide Details

09:30AM

(CET)

CX Transformation Journey

  • Customer experience transformation to create a customer-centric powerhouse
  • Meeting customer’s needs at every touch point to improve satisfaction rates and encourage retention
Hide Details
More Details

10:00AM

(CET)

Morning Partner Solo – Customer Experience, Email & Automation

Hide Details

10:30AM

(CET)

Raffaela Buch

CRM Lead

Raiffeisen Digital Bank

Associated Talks:

10:30AM - Day 1

View Panel: Elevating customer experiences and driving retention

03:30PM - Day 1

View Locking-in prospects: The Power of multichannel, real-time mobile journeys

View Full Info

Panel: Elevating customer experiences and driving retention

  • Discussing strategies for ensuring positive customer experience and the knock-on effects this has on customer retention
  • Elevating customer experience by embracing new technologies, such as automation to provide personalised customer journeys and create impactful experiences which encourage loyalty
. Raffaela Buch, CRM Lead, Raiffeisen Digital Bank
Hide Details
More Details

11:10AM

Morning Networking Break

11:40AM

(CET)

Mid-Morning Partner Solo – Customer Experience, Email & Automation

Hide Details

12:10PM

(CET)

Increasing customer loyalty through experiences

  • Customer loyalty is the best form of customer feedback; how to learn and better your customer experiences to increase loyalty
  • Exploring how touchpoints and ensuring a painless customer journey can encourage repeat custom
  • Discussing how utilising tools and technologies to support aid customer experiences
Hide Details
More Details

12:40PM

(CET)

Lunchtime Partner Solo – Customer Experience, Email & Automation

Hide Details

01:00PM

Lunch & Networking Break

02:00PM

(CET)

Afternoon Partner Solo – Customer Experience, Email & Automation

Hide Details

02:30PM

(CET)

Panel: The power of automation and personalisation

  • Discussing how automation and personalised customer can improve user experience and enhance your customer journeys
  • Future-proofing your customer relationships
  • Implementing chatbots, personalised communications, customer feedback customer support tools
Hide Details
More Details

03:10PM

Afternoon Networking Break

04:00PM

(CET)

Mid-Afternoon Partner Solo – Customer Experience, Email & Automation

Hide Details

03:30PM

(CET)

Engaging Gen-Z by crafting a customer-centric approach for consumers and employees

  • Understanding the importance of Gen-Z preferences when creating a customer experience which resonates with this generation
  • Exploring how to leverage digital platforms effectively to provide a personalised experience
  • How to future proof your customer base and future workforce
Hide Details
More Details

04:30PM

(CET)

Svetlana Tokunova

EMEA Marketing Manager Biologics

Bayer

Associated Talks:

04:30PM - Day 1

View Panel: Enhancing customer journeys across their purchasing lifecycle

View Full Info

Panel: Enhancing customer journeys across their purchasing lifecycle

  • Exploring how tools & technology, including automation, can impact customer journeys from email to website
  • How to create a challenger customer service from automation to personalisation
  • Future-proofing your customer relationships
  • Best practices for delivering excellent customer service; including company culture, structure, and internal processes
. Svetlana Tokunova, EMEA Marketing Manager Biologics , Bayer
Hide Details
More Details

05:10PM

(CET)

Email Benchmark Report

Hide Details