• Start Time:
    02:00PM
  • End Time:
    02:40PM
  • Day:
    Day 2

Talk:

  • Personalisation strategies driving retention, repeat purchase, and customer lifetime value
  • Behavioral and transactional signals powering predictive loyalty programs
  • Loyalty experiences integrating commerce, content, and rewards across channels
  • AI-driven recommendations and real-time engagement shaping customer behavior
  • Customer-centric lifecycle marketing as the engine of sustainable long-term growth

Associated Speakers:

Joey Lai

Global Loyalty Specialist Lead

IKEA

Associated Talks:

02:00PM - Day 2

View Panel: Retention Reimagined: Personalisation, Loyalty & Long-Term Growth

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Céline Devarieux

Head of CRM & Lifecycle Marketing

Foot Locker Europe

Associated Talks:

02:00PM - Day 2

View Panel: Retention Reimagined: Personalisation, Loyalty & Long-Term Growth

04:30PM - Day 1

View Panel: Human–AI Collaboration: Powering the Next Generation of CRM

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Andrey Timoshin

Regional E-Commerce Director, Northern Europe - Sofitel Legend, Sofitel, MGallery & Emblems Collections

Accor

Associated Talks:

02:00PM - Day 2

View Panel: Retention Reimagined: Personalisation, Loyalty & Long-Term Growth

12:00PM - Day 2

View Luxury Loyalty That Actually Works: Turning High-Value Audiences into Your Most Profitable Channel

View Full Info