• Start Time:
    10:45AM
  • End Time:
    11:25AM
  • Day:
    Day 2

Talk:

  • Review how brands unify email, SMS, chat, social, and commerce into seamless journeys
  • Explore how CDPs and real-time data enable connected customer profiles
  • Examine how AI powers journey prediction and next-best-action modeling
  • Understand how brands balance automation and human intervention
  • Discuss how orchestration drives consistency, relevance, and loyalty

Associated Speakers:

Myrthe van Dieijen

Senior Director Membership & Personalisation

the LEGO Group

Associated Talks:

10:45AM - Day 2

View Panel: Orchestrating the Omnichannel Experience: Data, AI & Journey Design

09:30AM - Day 1

View How The LEGO Group Uses Loyalty Data to Drive Personalisation and Growth

View Full Info

Shunyao Yu

Head of Marketing & Growth

Saga

Associated Talks:

03:40PM - Day 2

View Panel: The Future of B2B Leadership: Scaling Impact Through RevOps

10:45AM - Day 2

View Panel: Orchestrating the Omnichannel Experience: Data, AI & Journey Design

View Full Info

Tim Saerens

Head of Integrated Digital Marketing

Schneider Electric

Associated Talks:

03:40PM - Day 2

View The Future of Customer Experience: AI, Data & Human Connection

10:45AM - Day 2

View Panel: Orchestrating the Omnichannel Experience: Data, AI & Journey Design

03:40PM - Day 2

View Panel: The Future of Customer Experience: AI, Data & Human Connection

View Full Info