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  • Start Time:
    10:30AM
  • End Time:
    10:40AM
  • Day:
    Day 1

Talk:

  • Discussing strategies for ensuring positive customer experience and the knock-on effects this has on customer retention
  • Elevating customer experience by embracing new technologies, such as automation to provide personalised customer journeys and create impactful experiences which encourage loyalty

Associated Speakers:

Dominik Olejko

Regional Head of Customer Insights & Engagement H&M East Europe

H&M

Associated Talks:

12:10PM - Day 1

View Increasing customer loyalty through experiences

10:30AM - Day 1

View Panel: Elevating customer experiences and driving retention

View Full Info

Raffaela Buch

CRM Lead

Raiffeisen Digital Bank

Associated Talks:

10:30AM - Day 1

View Panel: Elevating customer experiences and driving retention

03:30PM - Day 1

View Locking-in prospects: The Power of multichannel, real-time mobile journeys

View Full Info