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    Day 1


  • Understanding the importance of Gen-Z preferences when creating a customer experience which resonates with this generation
  • Exploring how to leverage digital platforms effectively to provide a personalised experience
  • How to future proof your customer base and future workforce

Associated Speakers:

Joanna Dembowska

Former Vice President O2CX Customer Experience

Levi Strauss & Co.

Associated Talks:

03:30PM - Day 1

View Engaging Gen-Z by crafting a customer-centric approach for consumers and employees

02:30PM - Day 1

View Panel: The power of automation and personalisation

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