• Start Time:
    12:30PM
  • End Time:
    12:50PM
  • Day:
    Day 2

Talk:

What you will learn from this session:

  • Become robust
  • CX as a Team
  • Transformation elements
      • Capabilities Ways of Working
      • Technologies Enhancements and optimizers
      • Processes Mindset
      • KPI’s CPI’s
  • Getting the Kudos, capturing the €uros

 

Associated Speakers:

Sampo von Raesfeld

Global Customer Intimacy Director

DSM

Associated Talks:

12:30PM - Day 2

View Digital Transformation as a Team (DTaaT)

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