Lou is a leading digital, marketing & CX specialist.  She has held many key leadership roles across the Customer landscape with over 15 yrs experience driving digital and brand value across multiple verticals, leading teams through many large scale transformational change programmes, major re-platforms, re-brands and periods of unprecedented growth.  Most recently as Chief Customers Officer.

Lou is an expert in translating tech and consumer trends using a unique and authentic style of high energy,  engaging storytelling and is a frequent public speaker and event chair at digital, marketing and CX events. She is also an active advisory board member in the Martec Saas space.